Return Policy

Last Updated: September 22, 2026

We want customers to have a positive shopping experience. This Return & Refund Policy explains the conditions and procedures applicable to returns, replacements, and refunds for purchases made through our store.

1. Return Eligibility

A return request may be accepted when:

• The product arrives damaged or defective.

• The wrong product is received.

• The product received is materially different from the product ordered.

• The product qualifies for a return under applicable consumer-protection laws.

Products must generally be unused, in their original condition, and include original packaging and accessories where applicable.

Certain products may not be eligible for return due to their nature, hygiene requirements, customization, or applicable laws.

2. Return Request Period

Customers should submit a return request within 14 days of receiving the order, unless a longer period is required by applicable law.

Requests submitted after the applicable period may not be accepted unless required by law or approved at our discretion.

3. Damaged or Defective Products

If an item arrives damaged or defective, customers should contact customer support as soon as reasonably possible.

To help us investigate the issue, customers may be required to provide:

• Order details

• Photographs of the product

• Photographs of the packaging

• A description of the problem

• Other reasonable evidence related to the claim

Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.

4. Incorrect Product

If you receive a product different from the one ordered, please submit a return request with relevant order information and photographs.

After verification, an appropriate resolution may include a replacement or refund.

5. Change of Mind

Returns due solely to a change of mind may be accepted only where the product and applicable laws permit such returns.

The product may need to be unused, undamaged, and in its original packaging.

Return shipping costs for change-of-mind returns may be the customer's responsibility unless otherwise required by applicable law.

6. Non-Returnable Items

Certain products may not be eligible for return, including where applicable:

• Personalized or customized products

• Products that cannot be returned for hygiene or health reasons

• Perishable products

• Products that have been used or damaged after delivery

• Digital products where applicable

• Products specifically identified as non-returnable

These exclusions do not override any mandatory rights provided by applicable law.

7. Return Shipping

When a return is approved, customers may be provided with return instructions.

Unless the item is defective, damaged, incorrect, or otherwise covered by applicable law, return shipping costs may be the customer's responsibility.

Customers should not send products to an address without receiving return instructions first.

8. Refunds

Once an eligible return or refund claim has been reviewed and approved, the applicable refund may be issued to the original payment method where reasonably possible.

Refund processing times may vary depending on the payment provider and financial institution.

A refund may not appear immediately after it has been processed.

9. Partial Refunds

In certain circumstances, a partial refund may be offered instead of a full refund, including where:

• A product has minor damage that does not prevent normal use.

• An item is missing a non-essential component.

• A customer agrees to keep a product with a disclosed issue.

Any partial refund will be determined based on the circumstances and applicable law.

10. Replacements

Where appropriate and available, we may offer a replacement instead of a refund.

Replacement availability depends on product availability, fulfillment conditions, destination, and other relevant circumstances.

If a replacement cannot reasonably be provided, an applicable refund may be considered.

11. Missing Packages

A package that has not arrived should first be checked using the available tracking information.

Customers may also be asked to confirm their shipping address and check with the local carrier or delivery location.

Where a package is confirmed as lost, an appropriate resolution may be considered based on the circumstances, carrier investigation, and applicable law.

12. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information at checkout.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping or reshipment costs may apply where reshipment is available.

Refund eligibility in such situations will depend on the circumstances and applicable law.

13. Exchanges

Direct exchanges may not always be available.

Where an exchange cannot be processed, customers may need to return the eligible product and place a new order for the desired item.

14. International Returns

International returns may involve additional shipping costs, customs procedures, taxes, or other charges.

Customers may be responsible for applicable return-related costs unless the return is due to an error, defective product, or another circumstance where the cost must be covered under applicable law.

15. Refund Exceptions

A refund may be denied where permitted by applicable law if:

• The product has been used improperly.

• The product was intentionally damaged after delivery.

• Required return information or evidence is not provided.

• The return request falls outside the applicable return period.

• The product is specifically excluded from returns.

• The customer fails to follow reasonable return instructions.

Mandatory consumer rights are not affected by these conditions.

16. Order Cancellation

Cancellation requests may be accepted if submitted before the order has been processed or shipped.

Once an order has entered processing or shipment, cancellation may no longer be possible.

If cancellation is accepted, any applicable refund will be processed according to the payment method and applicable policies.

17. Fraudulent or Abusive Claims

We reserve the right to investigate suspicious, fraudulent, or abusive return and refund requests.

Where permitted by law, repeated abuse of return policies or fraudulent claims may result in restrictions on future orders or account activity.

18. Consumer Rights

This policy does not limit or exclude any mandatory consumer rights available under the laws of the country or region where the customer resides.

Where applicable law provides a greater right to cancel, return, replace, repair, or receive a refund, those legal rights will continue to apply.

19. Policy Changes

We may update this Return & Refund Policy from time to time to reflect changes in our products, services, business practices, or applicable laws.

The updated policy will become effective when published through the applicable store interface.

20. Customer Support

For return, replacement, or refund requests, customers may use the customer-support or contact options made available through the store.

Please include relevant order details and supporting information so that the request can be reviewed efficiently.