Shipping Policy

Last Updated: September 22, 2026

Thank you for shopping with us. This Shipping Policy explains how orders are processed, shipped, and delivered to customers internationally.

1. Order Processing

Orders are generally processed within 2–5 business days after the order has been successfully placed and payment has been confirmed.

Orders are not normally processed or shipped on weekends or public holidays.

During periods of high order volume, holidays, promotional events, or circumstances beyond our control, processing may take longer than usual.

2. Shipping Time

Because we serve customers internationally and products may be shipped from different fulfillment locations, delivery times can vary depending on the destination, product availability, shipping carrier, and customs procedures.

Estimated delivery time is generally:

  • Standard Shipping: 7–20 business days

  • Extended International Delivery: Up to 30 business days in some locations

Delivery estimates are approximate and are not guaranteed delivery dates.

3. Shipping Costs

Shipping charges, if applicable, are calculated and displayed during the checkout process.

Shipping costs may vary depending on the destination, product, order size, shipping method, and fulfillment location.

Any applicable shipping charges should be reviewed before completing your purchase.

4. Tracking Information

Where tracking is available, tracking information may be provided after the order has been dispatched.

Please allow some time for tracking information to become active after the shipment has been handed over to the shipping carrier.

Tracking updates may occasionally be delayed while a package is moving between international facilities.

5. International Shipping

We may ship products to various countries and regions worldwide.

However, shipping availability may vary depending on the product, destination, local regulations, carrier restrictions, and other logistical factors.

Certain products may not be available for delivery to particular countries or territories.

6. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country.

Unless explicitly stated otherwise during checkout, these charges are generally the responsibility of the customer.

Customs procedures may also cause additional delays that are outside our control.

Customers are responsible for ensuring that purchased products can legally be imported into their country.

7. Delivery Delays

Delivery times are estimates and may be affected by circumstances outside our control, including:

  • Customs inspections

  • Weather conditions

  • Carrier delays

  • Transportation disruptions

  • Public holidays

  • Incorrect or incomplete delivery information

  • High shipping volumes

  • International logistics disruptions

  • Government restrictions or regulatory requirements

Such delays do not necessarily qualify an order for a refund or replacement.

8. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout.

If an order is returned, delayed, or delivered incorrectly because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment where available.

If an order has not yet been shipped, customers may contact customer support to request an address correction. We cannot guarantee that changes can be made after an order has been processed.

9. Lost or Stolen Packages

Once an order has been delivered to the shipping address provided at checkout, responsibility for the package may transfer to the customer.

If tracking shows that a package has been delivered but cannot be located, customers should first check with household members, neighbors, building management, or the local delivery carrier.

Additional investigation may be required before a replacement or refund can be considered.

10. Damaged Packages

If your package arrives visibly damaged, please document the condition of the package and the product as soon as possible.

Photographs or other evidence may be requested when investigating shipping-related damage.

Claims should be submitted within a reasonable period after delivery.

11. Missing or Undelivered Orders

If an order has not arrived within the estimated delivery period, customers should first check the tracking information and contact the applicable shipping carrier if necessary.

We may assist with investigating the shipment where appropriate.

A shipment may require additional time if it is being held by customs or experiencing a carrier-related delay.

12. Multiple Products in One Order

If an order contains multiple products, items may sometimes be shipped separately from different fulfillment locations.

As a result, customers may receive multiple packages at different times for the same order.

Separate tracking information may be provided when available.

13. Order Cancellation

Cancellation requests may be accepted only if the order has not yet entered processing or shipment.

Once an order has been processed or shipped, cancellation may no longer be possible.

Any eligible refund will be handled according to the applicable refund and return terms.

14. Delivery Estimates

All delivery estimates provided at checkout or elsewhere are approximate.

We do not guarantee that an order will arrive within a specific number of days, as international shipping involves third-party carriers and factors beyond our reasonable control.

15. Policy Updates

We reserve the right to update or modify this Shipping Policy when necessary to reflect changes in our shipping operations, carriers, products, or applicable requirements.

The updated policy will become effective when published through the applicable store interface.